FREQUENTLY ASKED QUESTIONS
SIZING
Refer to our Sizing Chart:
Still not sure what size to purchase?
Email us at teamoasijournals@gmail.com us or Call on +91-8096330009.
In the case that you find that your measurements and ours are grossly different, and you do not fit into our sizing, we recommend that you reach out to the team about customising a piece to your measurements! Óasi offers a made-to-measure service- making pieces specifically to your size. To go ahead with this option, please purchase the product, selecting the 'custom' sizing option, our team will reach out to you to ask for your measurements, walking you through the steps on a video-call.
Please note that the made-to-measure service is chargeable, unless the product specifies that it is tailor-made to the wearer's measurements.
GENERAL CUSTOMISATIONS & MODESTY ALTERATIONS
We love collaborating with our community.
STYLE ALTERATIONS In the case that you find your heart caught on a piece at the oasis, but you're interested in changes, reach out to us at teamoasijournals@gmail.com or +91-8096330009, to begin, with details of our piece you like, or our embroidery styles you prefer and we’re always open to mixing and matching.
MODESTY CUSTOMISATION
We’re always willing to make adjustments in the case that you find your heart caught on an outfit but would like a higher neckline, a longer hem, or sleeves!
MADE-TO-ORDER
In the case that you’re looking for a custom design all together, please make sure to mention this and our designer will sit you through one-on-one process, designing an outfit perfect for your occasion or need.
PRICING & PAYMENT
We take 100% payment before we begin order production. However, in the case that you’re placing a custom order and you’re hesitant about how the garment will turn out, we do offering a sampling service, for custom sizing and any experimentation, which you can pay for initially, instead of the cost of the garment. Please reach out to the team to find out more.
ORDER CONFIRMATION
Once an order has been placed, you will receieve an order confirmation with all the relevant details. We recommend that you review this information and make sure that all details are accurate, including shipping address, sizing, colour scheme, and any customisations you may have requested.
